I got a voicemail message from PayPal today telling me to update my payment method for my monthly billing for my Website Payments Pro service. The site won't let me. The very difficult to understand Indian-sounding lady at PayPal was confused when I told her that it won't let me. She treated me like an idiot and walked me through the process. As expected, it wasn't fruitful.
I want the payment to come from my bank account. Not too hard, no? Well, she tells me that the system disabled my bank account as my payment method. What? I use my bank account with my PayPal debit card all the time. She didn't seem to care to check that, even when I asked her to. She puts me on hold and disappears for a very long time. When she comes back, she says there's nothing they can do to reenable my bank account. She wants me to use a different bank account or credit card. No, I refuse. If they can't fix this so very simple thing, why should I use their not-so-flawless system? She looks through my entire account history and sees no problem with my bank account. She never finds any declined bank transactions. She has no idea why my bank account is supposedly disabled (even though I use it all the time...). She goes to ask her manager and puts me on hold for a very long time again. She comes back and says they'll try to figure it out and call me back.
I was on the phone about 45 minutes, mostly on hold. About 10 minutes calmly talking to her, and about 5 minutes being very frustrated toward her. The rest of the time was on hold.
I'm seriously losing confidence in PayPal. If they can't fix this simple thing, I'm going to find someone else to process my credit card transactions.
